FAQ

🌸 FAQ – Frequently Asked Questions

Bloom & Thread Boutique

1. What types of products do you offer?

We offer a curated selection of women’s fashion, accessories, and lifestyle pieces. Our collections focus on timeless silhouettes, soft textures, and elegant styles designed for everyday comfort.

2. Do you ship within the United States?

Yes. We currently ship to all U.S. states.
Processing time: 1–2 business days
Delivery time: 3–7 business days (Standard Shipping)

For full details, please refer to our Shipping Policy.

3. How long does shipping take?

Delivery times vary based on your selected shipping method:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Priority Shipping: 1–2 business days

Please note that processing time is separate from delivery time.

4. How can I track my order?

Once your order ships, you will receive an email with a tracking number.
Tracking updates may take 24–48 hours to appear after the carrier scans the package.

5. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us within 2 hours of placing it.
After your order enters the processing stage, we may not be able to make changes.

6. What is your return policy?

We accept returns within 30 days of delivery for unused, unworn items in their original condition and packaging.

Items that cannot be returned:

  • Final sale items

  • Gift cards

  • Worn or washed items

For complete details, please see our Return & Refund Policy.

7. Do you offer exchanges?

Yes, we offer exchanges for the same item in a different size or color (subject to availability). Please contact our customer service team for assistance.

8. What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours with:

  • Your order number

  • Photos of the item and packaging

  • Description of the issue

We will gladly assist with a replacement or resolution.

9. What payment methods do you accept?

We accept major payment methods including:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay / Google Pay

10. Do you offer gift packaging?

At the moment, gift packaging is not included by default, but select items may come with boutique-style packaging. We plan to introduce optional gift packaging soon.

11. How do I contact customer service?

You can reach our support team at:
📩 Email: support@bloomandthread.com (you can replace with your real email)
We aim to respond within 24–48 hours on business days.

12. Will sold-out items be restocked?

Selected popular items may be restocked. You can sign up for restock notifications on the product page to receive updates.